REFUND POLICY

Refund time

You have 15 days from the date of delivery to return the product for a full refund or exchange. We will arrange a return and process a full refund for the faulty item. But if 15 days have passed since your purchase, unfortunately we cannot refund or exchange the item. Your item must be unused and in the same condition that you received it.

Refund process

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

We will process all returns and refunds in 3 business days, but there may be delays due to limited staffing.

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refund method

Once we receive and inspect your returned item, we will process the refund to your original payment method.

Refunds will include the purchase price of the item(s) less any shipping fees, discounts or promotions applied at the time of purchase.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at: [email protected]

Cancellations

Please contact us immediately at [email protected] if you would like your order cancelled. You have 24 hours to cancel via the link in your confirmation email. Outside of this period, cancellations are not guaranteed.

Contact us

If you have any questions or concerns regarding our Refund policy, please feel free to contact our customer support team at: [email protected].